FAQ's

 

  1. How do I report a problem with my order?

You can report a problem with an order by sending an email to memorysublime@gmail.com.

It is always best to include photos with your initial problem report to avoid delays.

 

  1. What if the product is damaged in the mail?

If your order arrives and the contents are damaged, send a clear photo of the damaged goods to memorysublime@gmail.com and where valid, we'll gladly send a replacement at no cost to you.

It is always best to include photos with your initial problem report to avoid delays.

Also see Shipping policy

 

  1. What if the address captured was incorrect?

If the address captured was incorrect, then you are held responsible.

The package will be sent back to us and we will contact you for the correct address, and you will be liable for the additional sipping costs.

 

  1. How long do I have to submit a claim for a return/exchange?

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date. 

 

Also see Shipping Policy.